Help, from people who know you.

Selotape for Carers is for carers we have approved. If you have not applied yet, apply here, then sign in to the app with the same email.

There is no password. Enter your email and we send a code to it. If it has not arrived after a minute, check your spam or junk folder, then tap “Send a new code”. Codes stop working after an hour.

Before families can book you, we check your enhanced DBS certificate, your public liability insurance and your right to work in the UK. In the app, open Cover, choose the document, and photograph it or pick a PDF. We check documents within two working days and send you a notification when it is done.

You can ask us to delete your Selotape account in three ways:

• In the app: open Settings, then “Delete my account”.
• On the web: sign in, open Settings, then “Delete your account”.
• By email: write to support@selotape.com from the email address on your account and say you want it deleted.

We close the account and delete your personal details and your documents within 30 days, and email you when it is done. Invoices and payment records are kept for as long as tax law requires, normally six years, because the families you billed rely on them too. After that they are deleted.

Our privacy notice explains what we keep, why, and how to see or correct it.

Your relative's carer works for themselves. For anything day to day, talk to them first. If they have shared their phone number or email with you, it is on your care page.

If something is not right, or you are not happy with the care, tell us. Sign in at selotape.com/family or open the Selotape app, and choose “Raise a worry”. Or email support@selotape.com. It comes to the Selotape team, not to the carer, so you can tell us about the carer too.

• You get an email straight away with a reference number. Nothing you wrote is in it.
• A person on our team reads it and gets back to you by the end of the next working day, or the one after if you said it can wait.
• We look into it, talk to the carer if that is right and safe, and tell you what we found and what we have done. While we look into something serious, we can stop a carer taking work through Selotape.
• If you are not happy with how we handled it, reply and say so. Someone who was not involved will look at it again.

Some things should not wait for us. Call one of these first, then tell us at support@selotape.com so we can support you.

• 999: Someone is in danger now, is badly hurt or very unwell, or a crime is happening.
• The council's adult safeguarding team: You think someone is being abused, neglected or taken advantage of, by anyone, including a carer or a relative.
• The police on 101: A crime has happened and it is not an emergency, such as money or belongings going missing.
• NHS 111: You are worried about their health and it is not an emergency.

Every council has an adult safeguarding team. In the family app, the “Raise a worry” page shows the one for your relative and its number. Otherwise, find it from their postcode on GOV.UK.